AI Customer Service Management
Someone to own your AI customer service.
Your AI customer service should get better every month. I analyse real customer conversations, implement the highest-impact improvements and reports on what changed.
£7,500 one-time Launch · £1,950/month Management · 12-month term, break clause each quarter
Scope
What I help with
- Monthly conversation analysis
- AI performance review
- Knowledge optimisation
- Response and instruction optimisation
- Workflow optimisation
- Escalation optimisation
- Standard improvement implementation
- Testing, QA and monthly reporting
Continuous improvement
A standard monthly cycle rather than occasional, reactive fixes.
Evidence, not opinion
Every change traces back to a real customer conversation.
Fewer avoidable escalations
Hand-offs reviewed against what actually happened next.
A clear record
What was found, what changed, what improved and what's next.
Platform compatibility and available capabilities vary by implementation and plan. ConvoAssist is an independent service and is not affiliated with, partnered with or endorsed by these platform providers. Platform licence and per-resolution fees are billed directly by the provider.
Pricing
One scope. One price.
ConvoAssist Launch
£7,500
One-time. Typical timeline 5–7 weeks.
ConvoAssist Management
£1,950/month
12-month term with a break clause at each quarter. First 30 days of Management included in Launch.
Related
Other ConvoAssist services
FAQ
AI customer service management questions
AI customer support your compliance team can sign off, and keep signing off.
If your AI agent is live but nobody owns it, book half an hour and we'll look at last month's conversations.
Rob DarrenFounder, ConvoAssist