Fin Management
Fin, monitored and evidenced monthly.
Fin performs as well as the knowledge, instructions and workflows behind it. ConvoAssist owns all three — and improves them every month using your real customer conversations.
£7,500 one-time Launch · £1,950/month Management · 12-month term, break clause each quarter
Scope
What I help with
- Fin configuration review
- Knowledge source optimisation
- Conversation analysis
- Resolution rate improvement
- AI instruction and tone refinement
- Hand-off and escalation rules
- Scenario testing
- Monthly improvement reporting
Knowledge that answers
Content restructured so Fin can resolve rather than deflect.
Better hand-offs
Escalation criteria reviewed against what actually happened next.
Higher resolution
Targeted fixes to the highest-volume unresolved question types.
Clear reporting
What was found, what changed and what's recommended next.
Platform compatibility and available capabilities vary by implementation and plan. ConvoAssist is an independent service and is not affiliated with, partnered with or endorsed by these platform providers. Platform licence and per-resolution fees are billed directly by the provider.
Pricing
One scope. One price.
ConvoAssist Launch
£7,500
One-time. Typical timeline 5–7 weeks.
ConvoAssist Management
£1,950/month
12-month term with a break clause at each quarter. First 30 days of Management included in Launch.
FAQ
Fin questions
AI customer support your compliance team can sign off, and keep signing off.
If Fin is already answering your customers, book half an hour and we'll review how it's actually resolving.
Rob DarrenFounder, ConvoAssist