Zendesk AI Management
Get more from Zendesk AI.
Zendesk AI performs as well as the knowledge and workflows behind it. I manage both — continuously, with evidence from your real customer conversations.
Zendesk AI includes the Forethought advanced tier (Zendesk acquired Forethought) — I manage both under this service. See Forethought management
£7,500 one-time Launch · £1,950/month Management · 12-month term, break clause each quarter
Scope
What I help with
- Zendesk AI agent review
- Help-centre knowledge optimisation
- Conversation analysis
- Response optimisation
- Intent routing and macros
- Escalation management
- Scenario testing
- Monthly improvement reporting
Knowledge that answers
Help-centre content restructured so the AI agent can resolve, not deflect.
Accurate routing
Intents and hand-offs reviewed against what actually happened next.
Higher resolution
Targeted fixes to the highest-volume unresolved question types.
Clear reporting
Monthly performance, improvements made and next opportunities.
Platform compatibility and available capabilities vary by implementation and plan. ConvoAssist is an independent service and is not affiliated with, partnered with or endorsed by these platform providers. Platform licence and per-resolution fees are billed directly by the provider.
Pricing
One scope. One price.
ConvoAssist Launch
£7,500
One-time. Typical timeline 5–7 weeks.
ConvoAssist Management
£1,950/month
12-month term with a break clause at each quarter. First 30 days of Management included in Launch.
Related
Other ConvoAssist services
FAQ
Zendesk AI questions
AI customer support your compliance team can sign off, and keep signing off.
If your Zendesk AI agent needs someone watching it every month, book half an hour and we'll start there.
Rob DarrenFounder, ConvoAssist