Pricing
One scope. One price.
£7,500 one-time Launch · £1,950/month Management · 12-month term, break clause each quarter
ConvoAssist Launch
£7,500
One-time. Typical timeline 5–7 weeks.
ConvoAssist Management
£1,950/month
12-month term with a break clause at each quarter. First 30 days of Management included in Launch.
Hard cap of 5 Management clients at any one time. Platform licence fees and per-resolution charges are billed directly by the platform and are never marked up. Custom third-party integrations are quoted separately.
ROI calculator
Run it against your own numbers.
Your numbers
Net monthly saving
£31,650
£379,800 a year
- Contacts resolved
- 3,000
- Human cost avoided
- £36,000
- Platform cost at £0.80 per resolution
- − £2,400
- ConvoAssist Management
- − £1,950
Industry benchmarks place fintech support at $15–30 per contact, and $50+ for fraud and regulatory cases. Consumer fintech AI deployments show a median resolution rate of around 75%. The defaults here are deliberately conservative.
The two scopes
What Launch builds, and what Management runs.
ConvoAssist Launch · £7,500 one-time
Assessment, classification and build
- Contact data review
- 90 days of contact data reviewed
- Contact-driver analysis
- Every driver classified into Tier 1, Tier 2 or Tier 3
- Baseline cost model
- Baseline cost-per-contact model built and agreed with you
- Journeys built
- Up to 25 Tier 1 and Tier 2 journeys
- Existing knowledge
- Up to 60 existing articles audited and corrected
- New knowledge
- Up to 20 new articles written
- Tier 2 controls
- Identity verification and action gating designed and implemented
- Escalation
- Escalation routing and handoff design
- Vulnerability
- Vulnerability signal detection
- Complaints
- Complaints recognition and routing
- Financial difficulty and fraud
- Detection and routing for both
- Pre-deployment
- Pre-deployment impact assessment
- Test evidence
- Test evidence pack across all three tiers
- Audit logging
- Audit logging design
- Scope statement
- Signed statement of what the AI handles and what it never handles
- Revisions
- Two rounds
- Go-live
- Go-live support
Typical timeline 5–7 weeks.
The build is platform-native. Custom third-party integrations are quoted separately.
ConvoAssist Management · £1,950/month
Monitoring, correction and evidence
No monthly limit
Uncapped
Accuracy and compliance knowledge corrections
If the AI is saying something inaccurate, or something that should not be said at all, it gets corrected. There is no monthly limit on that lane and it is never traded against enhancement work.
- Monthly Assurance Pack
- Delivered every month
- Conversation monitoring
- Continuous, with no stated volume cap
- Accuracy and compliance corrections
- Uncapped
- Enhancement knowledge updates
- Up to 12 a month
- New journeys
- Up to 3 new Tier 1 or Tier 2 journeys a month
- Tier 3 changes
- Up to 4 detection or escalation changes a month
- Standard change requests
- 4 a month, delivered within 5 business days
- Regulatory or incident-driven requests
- 3 a month, delivered within 1–2 business days
- Monthly review call
- 45 minutes
- Quarterly deep-dive
- Included
- Vendor assurance support
- Up to 4 hours a year of security questionnaire, DPIA or vendor assurance support
- Unused capacity does not roll over between months.
- Sustained volume above the caps triggers a requote rather than being absorbed silently.
Add-on rates and terms are on the pricing page.
Add-ons
Work beyond the monthly caps.
- Additional Tier 1 or Tier 2 journey
- £450
- Additional Tier 3 / escalation logic change
- £350
- Additional standard change request
- £200
- Additional regulatory-lane change request
- £350
- Custom third-party integration
- From £1,500, quoted
- Security questionnaire / DPIA support beyond included hours
- £150/hour
- Peak-period or incident intensive monitoring
- Quoted
Platform licence fees and per-resolution charges are billed directly by the platform and are never marked up.
Terms
Term, billing and capacity.
Term
Management runs on a 12-month term with a break clause at each quarter. The first 30 days of Management are included in Launch.
Platform fees
Platform licence fees and per-resolution charges are billed directly by the platform and are never marked up by ConvoAssist.
Payment
Launch is 50% to begin and 50% on go-live. Management is billed monthly, starting when the included 30 days end.
Capacity
Management is capped at five clients at any one time. Configuration, knowledge sources, workflows and escalation rules are fully documented, so your deployment keeps performing exactly as built at all times. Anything urgent is flagged and actioned as a priority.
If you stop Management
The deployment stays live and works exactly as built. What stops is the monitoring, the monthly corrections and the Assurance Pack.
Data and security
ConvoAssist operates under a signed Data Processing Agreement.
A sub-processor list is provided before contract.
An information security summary is available on request.
Capacity
I do the work: contact-driver analysis, journey build, risk-tier classification, monthly conversation review and the Assurance Pack itself.
That is why Management is capped at five clients. Five is the number at which I can still read conversations properly and write a monthly record that stands up to scrutiny.
Configuration, knowledge sources, workflows and escalation rules are fully documented, so your deployment keeps performing exactly as built at all times. Anything urgent is flagged and actioned as a priority.
FAQ
Pricing questions
AI customer support your compliance team can sign off, and keep signing off.
If the numbers work, the next step is an assessment call on your contact data and a baseline cost-per-contact model built from it.
Rob DarrenFounder, ConvoAssist