Forethought Management
Get more from Forethought.
Solve and Triage only perform as well as the intents, knowledge and workflows behind them. I manage all of it — continuously, using evidence from your real conversations.
Forethought is now Zendesk's advanced AI tier, following Zendesk's acquisition of Forethought. I manage it as part of the ConvoAssist Zendesk AI service. See Zendesk AI management
£7,500 one-time Launch · £1,950/month Management · 12-month term, break clause each quarter
Scope
What I help with
- Solve and Triage review
- Intent accuracy improvement
- Knowledge optimisation
- Conversation analysis
- Workflow coverage
- Escalation and routing tuning
- Scenario testing
- Monthly improvement reporting
Accurate intents
Classification reviewed against what customers actually asked.
Wider workflow coverage
Repeatable enquiry types handled end to end instead of routed to a human.
Fewer avoidable escalations
Triage and hand-off rules tightened month by month.
Clear reporting
What was found, what changed and what's recommended next.
Platform compatibility and available capabilities vary by implementation and plan. ConvoAssist is an independent service and is not affiliated with, partnered with or endorsed by these platform providers. Platform licence and per-resolution fees are billed directly by the provider.
Pricing
One scope. One price.
ConvoAssist Launch
£7,500
One-time. Typical timeline 5–7 weeks.
ConvoAssist Management
£1,950/month
12-month term with a break clause at each quarter. First 30 days of Management included in Launch.
Related
Other ConvoAssist services
FAQ
Forethought questions
AI customer support your compliance team can sign off, and keep signing off.
If Forethought is doing part of the job but not all of it, book half an hour and we'll find the gaps.
Rob DarrenFounder, ConvoAssist