Fin Implementation
Fin, deployed with the risk tiers set first.
A first launch sets the ceiling for everything that follows. ConvoAssist configures Fin around your knowledge, policies and support processes — then keeps improving it after go-live.
£7,500 one-time Launch · £1,950/month Management · 12-month term, break clause each quarter
Scope
What I help with
- Fin configuration
- Knowledge base structure and build
- FAQ coverage
- AI instructions and tone of voice
- Guardrails and response behaviour
- Support workflows
- Escalation rules and human handoff
- Scenario testing, QA and launch
Knowledge that holds up
Structured, deduplicated content Fin can actually answer from.
Sensible hand-offs
Escalation rules agreed with your team before launch.
Tested before launch
Important scenarios, edge cases and escalation behaviour checked upfront.
A launch report
Exactly what was implemented, known limitations and first priorities.
Platform compatibility and available capabilities vary by implementation and plan. ConvoAssist is an independent service and is not affiliated with, partnered with or endorsed by these platform providers. Platform licence and per-resolution fees are billed directly by the provider.
Pricing
One scope. One price.
ConvoAssist Launch
£7,500
One-time. Typical timeline 5–7 weeks.
ConvoAssist Management
£1,950/month
12-month term with a break clause at each quarter. First 30 days of Management included in Launch.
FAQ
Fin Implementation questions
AI customer support your compliance team can sign off, and keep signing off.
If Fin is the direction you're going, book half an hour and I'll tell you what a good launch looks like for your volume.
Rob DarrenFounder, ConvoAssist